Refund and Returns


Charitable donations to the Dogs of Otavalo, a 501(c)(3) organization, are not refundable. By completing your donation, you are agreeing to the terms and conditions as stated in the policies of the Dogs of Otavalo.

If you do not agree with this policy, please do not complete your donation. If you believe a charge was made in error or was unauthorized, please contact us within 30 days at

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Need help?

Contact us at for questions related to refunds and returns.